Return and Refund Policy

Last updated: December 31, 2019

Thank you for shopping at Edu-Europe operated by EDU SCANNER SRL.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions.

The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to EDU SCANNER SRL, Strada Emanoil Gojdu 12.
  • Service refers to the Website.
  • Website refers to Edu-Europe, accessible from https://edu-europe.com
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 14 days without giving any reason for doing so.

The deadline for cancelling an Order is 14 from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: support@edu-europe.com
  • By phone number: +40 734 683 062

We will reimburse You no later than 14 days from the day on which We receive Your order cancellation notice. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions and
destination of the items in the order. Payment for shipping will be collected
with the purchase. unless edu-europe is not providing any physical goods.
This price will be the final price for shipping cost to the customer.

Conditions for Returns

In order for the Goods to be eligible for a return, they need to be physical, We at Edu-europe.com don’t provide physical shipped products, so we offer zero refunds for all our consultancy services.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us (if you inquired a physical product). You should send the Goods at the following address:

Strada Emanoil Gojdu 12,
Arad,
Postal Code: 310090
Romania

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery. in case of inquiring physical good from edu-europe (which is not the case).

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: support@edu-europe.com
  • By phone number: +40 734 683 062